Frequently Asked Questions (FAQ)
Welcome to Supreme Beams! Below are answers to some of the most common questions we receive about our products, services, and ordering process.
🛍️ Ordering & Customization
Q: How do I place an order?
A: You can order directly through our website by selecting a product, customizing your details, and checking out securely. For custom requests or bulk orders, message us through the Contact Us page or DM us on social media. All items we sell are prepay only.
Q: Can I send you my own design or logo?
A: Yes! We accept customer-submitted logos, artwork, and design ideas. Upload your files during checkout or email them to: sales@supremebeams.com with your order number.
Q: Do you offer design help?
A: Absolutely. We provide basic design services for free with any order. For more complex branding or logo work, we offer professional design packages or an add on feature depending on the product.
🖨️ Products & Materials
Q: What types of products do you make?
A: We specialize in laser-engraved signs, business displays, custom awards, apparel, storefront signage, and promotional products like magnets and tumblers.
Q: What materials do you engrave?
A: Acrylic, wood, metal, leather, glass, and coated items. If you're unsure about a material, contact us first.
Q: Do you make signs for businesses?
A: Yes! We create storefront signs, banners, A-frames, yard signs, and more. Ask about our StreetPro Display and Cloud Cut Signs.
📦 Shipping & Turnaround
Q: How long will my order take?
A: Most orders ship within 5-10 business days or less depending on complexity. Rush orders are available on some products.
Q: Do you ship nationwide?
A: Yes! We ship across the U.S. and offer local delivery in the Oklahoma City metro for select orders.
Q: Is shipping free?
A: We offer free standard shipping for all products. We typically use 2-3 day methods.
💳 Payments & Refunds
Q: What payment methods do you accept?
A: We accept all major credit cards, PayPal, Apple Pay, and Shop Pay. Payment plans may be available on large custom orders.
Q: Do you offer refunds or returns?
A: Custom items are not refundable, but we will always fix mistakes that are our fault. Visit our Return Policy for full details.
🎁 Promos & Specials
Q: Do you offer discounts or bundles?
A: Yes! Follow us on Facebook and Instagram for exclusive discounts. We also offer free gifts with certain purchases and giveaways for local customers.
Q: Is there a loyalty program?
A: Not yet—but one’s coming soon! For now, repeat customers get VIP access to new products and special pricing.
📞 Customer Service
Q: How do I contact you?
A: Email us anytime at support@supremebeams.com, message us through our site, or call/text (405) 226-8975.
Q: What are your hours of operation?
A: We’re available Monday–Saturday, 9am–6pm CST. Messages sent after hours will be answered the next business day.
Still have questions? Contact Us and we’ll be happy to help!