Frequently Asked Questions (FAQ)
Welcome to Supreme Beams! Below are answers to some of the most common questions we receive about our products, services, and ordering process.
🛍️ Ordering & Customization
Q: How do I place an order?
A: You can order directly through our website by selecting a product, customizing your details, and checking out securely. For custom requests or bulk orders, message us through the Contact Us page or DM us on social media.
Q: Can I send you my own design or logo?
A: Yes! We accept customer-submitted logos, artwork, and design ideas. Upload your files during checkout or email them to: sales@supremebeams.com with your order number.
Q: Do you offer design help?
A: Absolutely. We provide basic design services for free with any order. For more complex branding or logo work, we offer professional design packages or an add on feature depending on the product.
🖨️ Products & Materials
Q: What types of products do you make?
A: We specialize in laser-engraved signs, business displays, custom awards, apparel, storefront signage, and promotional products like magnets and tumblers.
Q: What materials do you engrave?
A: Acrylic, wood, metal, leather, glass, and coated items. If you're unsure about a material, contact us first.
Q: Do you make signs for businesses?
A: Yes! We create storefront signs, banners, A-frames, yard signs, and more. Ask about our StreetPro Display and Cloud Cut Signs.
📦 Shipping & Turnaround
Q: How long will my order take?
A: Most orders ship within 5-10 business days or less depending on complexity. Rush orders are available on some products.
Q: Do you ship nationwide?
A: Yes! We ship across the U.S. and offer local delivery in the Oklahoma City metro for select orders.
Q: Is shipping free?
A: We offer free standard shipping for all products. We typically use 2-3 day methods.
💳 Payments & Refunds
Q: What payment methods do you accept?
A: We accept all major credit cards, PayPal, Apple Pay, and Shop Pay. Payment plans may be available on large custom orders.
Q: Do you offer refunds or returns?
A: Custom items are not refundable, but we will always fix mistakes that are our fault. Visit our Return Policy for full details.
🎁 Promos & Specials
Q: Do you offer discounts or bundles?
A: Yes! Follow us on Facebook and Instagram for exclusive discounts. We also offer free gifts with certain purchases and giveaways for local customers.
Q: Is there a loyalty program?
A: Not yet—but one’s coming soon! For now, repeat customers get VIP access to new products and special pricing.
📞 Customer Service
Q: How do I contact you?
A: Email us anytime at support@supremebeams.com, message us through our site, or call/text (405) 226-8975.
Q: What are your hours of operation?
A: We’re available Monday–Saturday, 9am–6pm CST. Messages sent after hours will be answered the next business day.
Still have questions? Contact Us and we’ll be happy to help!